Frequently Asked Questions
Product Care & Maintenance
1. What is covered in your product guarantee?
Kent & Stowe products are guaranteed free from defects in material and workmanship under domestic gardening use. Register your guarantee here.
2. How do I care for my Kent & Stowe tools?
Clean after use, dry thoroughly, store in a dry place, and occasionally oil wooden handles. Learn more here.
3. How do I clean and store tools, including treating wooden handles?
It is very important to take proper care of your tools so that they continue to perform at their best. Do not leave your tools outside; always store them away after use in a dry environment. Even in dry weather conditions, your tools, if left outside, are exposed to moisture from wet grass and dew.
Cleaning and drying your garden tools will keep them in good working order. Always remove all of the soil and debris from your tools after each use by washing the dirt off. Never put your tools away wet. Allow them to dry completely before storing to prevent rusting and handle rot.
For all wooden handled tools, apply a light coating of boiled linseed oil to help prevent the wood from drying out and cracking. If a wooden handle is very dirty, remove as much of the soil as possible with a stiff brush. If you need to use water, gently wet the handle with a damp cloth, making sure that you don’t soak the wood, as this may cause the grain to lift and the handle to swell.
If tools have been exposed to fertilisers or other chemicals, ensure you clean them thoroughly as they could rapidly corrode the metal.
4. How do I clean and replace parts on Eversharp or Surecut tools?
After each use, remove any dirt, sap, or debris from the blades using a stiff brush or an old toothbrush. This prevents the buildup of residue that can dull the blades and lead to corrosion. To prevent the spread of diseases between plants, disinfect the blades of your cutting tools after each use, especially when pruning diseased plants. You can use rubbing alcohol or a solution of bleach and water for this purpose.
Keep the blades sharp for clean cuts by sharpening them regularly. Use a sharpening stone, file, or sharpening tool designed for pruning tools. Lubricate the moving parts of your cutting tools periodically to keep them operating smoothly. Apply a few drops of oil to the pivot points and other moving parts, then open and close the blades to distribute the oil evenly.
Contact customer service for guidance on how to replace parts.
5. Can cutting parts (handles, blades) be replaced if worn or damaged?
Yes! Handles, blades, springs, and anvils on secateurs can be replaced on secateurs. Blades and anvils can be replaced on loppers.
Contact: Customer service
Phone – Call +44 (0)1480 443789 anytime between 10am and 4pm (Mon to Fri).
Post – Write to: Customer Services, Westland Horticulture Ltd, Alconbury Hill, Huntingdon, Cambridgeshire PE28 4HY, United Kingdom
6. How often should I sharpen tools (pruners, shears)?
Sharpen blades when they begin to dull for clean cutting performance.
7. How do I store sharp tools safely?
Store in the closed position, use blade covers, hang tools, or store in shelving to keep blades protected and avoid accidents.
8. Are your tools suitable for children?
Yes, but use child-sized tools and supervise closely. Please see our Kent & Stowe Kids Tools here.
9. How do I prevent rust on carbon steel tools?
Clean, dry, and lightly oil after each use; store indoors away from moisture.
10. Are your tools rust-resistant?
Many tools are stainless steel or coated to resist corrosion, but carbon steel needs regular care.
11. How do I treat wooden handles?
Apply linseed oil or a similar wood treatment periodically to maintain smoothness and prevent cracking.
12. Can tools be recycled?
Most metal and wood parts are recyclable through local schemes.
13. Can tools be left outside?
It’s not recommended; moisture will degrade handles and metal over time. Store Indoors under cover.
Product Usage
14. Do you offer ergonomic tools for people with strain or arthritis?
Yes, some tools feature soft grips, lighter builds, and ergonomic designs. Please see our Kent & Stowe Garden Life Range here.
15. What is the difference between stainless steel and carbon steel tools?
Stainless Steel
Strength - Stainless steel is made of an alloy containing iron, carbon, and chromium. Although strong, it is less robust than carbon steel, but it has high resistance to corrosion, so these tools are more robust if exposure to moisture is a concern. For most jobs, stainless steel tools will be up to the task.
Rust Resistance - This material has superb corrosion resistance due to the chromium, which forms a layer on the steel surface, shielding it from moisture and oxidation. For gardeners who prefer low-maintenance tools, stainless steel is ideal.
Maintenance - Stainless steel is easy to wipe down, and soil doesn't adhere to it, while its corrosion resistance eliminates constant cleaning and oiling. Gardeners looking for hassle-free tools often choose this material.
If you would rather choose low-maintenance tools that are rust-resistant, then stainless steel is the better choice for you.
Guarantee - Kent & Stowe stainless steel tools all come with a 15 year guarantee.
Carbon Steel
Strength - Carbon steel is tough and robust. High carbon content makes it stronger and tougher than stainless steel and is great for tougher gardening jobs, such as digging and slicing through roots.
Rust Resistance - It can be prone to corrosion if exposed to moisture or kept in damp conditions. Gardeners who choose these tools will need to prevent rust from forming to maintain the strength of the carbon steel and keep their tools looking their best.
Maintenance - Carbon steel tools need attention if they are to remain in good condition. Soil should be brushed or washed from blades after use, and tools should be dried with an old towel before storing. Occasional oiling also helps prevent rust.
If you are looking for strong, sharp tools for tough gardening tasks and don't mind a little extra maintenance, then carbon steel tools are a great choice.
Guarantee - Kent & Stowe carbon steel tools all come with a 10 year guarantee.
16. What is the difference between a spade and a shovel?
Although they look similar, spades and shovels have different purposes. Both are versatile tools for digging and moving soil, but each is suited to certain tasks.
A spade has a flat blade with straight edges, making it ideal for cutting through tough and compacted soil or creating neat edges. In contrast, a shovel has a broader, curved blade with a rounded or pointed tip, which is better for scooping and moving large amounts of soil and gravel. The angle of a spade is usually in line with the handle for an upright stance, providing leverage when pushing through compacted soil. On the other hand, a shovel is slightly angled forward compared to the handle to make scooping up material more efficient.
Use a spade for digging deep holes, breaking ground, edging lawns and borders, as well as planting trees and shrubs. Use a shovel for moving loose materials and filling trenches.
17. Bypass vs Anvil: what is classed as 'hard' or 'soft' wood?
Anvil cutting tools have one blade that closes like a knife onto a cutting block. They are ideal for thicker stems and woody pruning. An anvil cut is more powerful than a bypass cut, with minimal effort required. These tools are ideal for the powerful pruning of dead wood as they crush the wood with ease. For this reason, we advise not to use anvil cutting tools to prune live stems, as they can crush the stem and stunt growth.
Bypass cutting tools have two sharpened blades that pass over each other to make a clean and precise, healthy cut in a scissor action. These tools are ideal for cutting more delicate stems because the bypass action is less likely to cause bruising and damage to the growth. They are more of an all purpose secateur as they can be used for many pruning tasks.
The design of the blades on secateurs should make it easy to use them in small gaps and to prune side branches flush with main stems. Never use your bypass secateurs to cut through stems thicker than the recommended cutting diameter; we always recommend you keep your packaging to refer to, to prevent damage to tools and plants!
If you have thicker branches to chop through, loppers or a pruning saw are better alternatives, because choosing the right tools will make the job easier and achieve a professional finish.
18. How do I choose the right size of tool handles?
Comfort: Choose handles that feel comfortable and provide a good grip. All our hand tools and long-handled tools feature contoured grips for added comfort in use.
Length: Longer handles offer better leverage for digging tools, making them ideal for heavy-duty tasks. While shorter handles provide better control for precision tasks.
If you have mobility issues or find it difficult to work on the ground for extended periods, consider our long-handled versions of hand tools like trowels, forks, and cultivators. For extra reach, especially when working at the back of borders, our midi-size tools are ideal. For a lighter and more compact option, our Garden Life tools are a great choice, being 40% lighter than our standard stainless steel tools.
19. How do I use the Aerator?
Push the aerator into damp compacted soil (dry soil is hard and can cause damage) to create holes that improve airflow, water penetration, and root growth. Simply push the aerator into the soil again to remove the previous soil plug.
20. Why does the scarifying rake 'wobble'?
The design allows the blades to flex slightly over uneven ground for effective moss and thatch removal. This is normal.
21. Are your tools suitable for beginner gardeners?
Yes, they are designed to be easy to use yet durable for long-term gardening.
22. Where are Kent & Stowe tools made?
Designed in the UK, manufactured in our dedicated factories in Europe and the Far East using high-quality hardwoods and steel.
23. Where can I buy spare parts?
If a spare part is required, contact our customer service team with an image of the tool and a brief description, and they will be able to advise.
Soil, Compost & Mulching
24. What type of compost is best for my garden?
High-quality organic compost is ideal for vegetables and flowers. Leaf mould is excellent for improving soil texture. This is simple to make; simply collect your fallen leaves, leave them in a pile, making sure it's damp, and they will naturally rot down.
25. How do I improve poor soil?
Add organic matter, compost, and mulch to enrich and aerate the soil for healthy plant growth.
26. How often should I mulch my garden?
Once a year, in spring or after planting, is generally sufficient.
27. Can I mulch around vegetables?
Yes, use organic mulch, but avoid planting stems directly to prevent rot.
28. How do I prevent soil compaction?
Avoid walking on beds, use raised beds, and fork or aerate soil as needed.
Seasonal Gardening
29. What should I plant in spring?
Vegetables, bedding plants, perennials and herbs after the last frost.
30. What should I plant in summer?
Fast-growing vegetables, annual flowers, and perennials.
31. What should I plant in autumn?
Garlic, onions, winter vegetables, and spring-flowering bulbs. Collect fallen leaves to make leaf mould.
32. What jobs need to be done in winter?
Prune, mulch, prepare soil, maintain tools, plant bare root bushes and trees, and protect tender plants from frost.
33. How do I extend the growing season?
Use cloches, fleece, or cold frames to protect plants from frost and cold.
Pests & Protection
34. How do I protect plants from slugs and snails?
Use barriers, traps, or encourage natural predators such as birds or ducks.
35. How do I identify common plant diseases?
Look for discolouration, spots on leaves, or unusual growth; We advise consulting a plant guide for further information.
36. What organic treatments can I use for pests?
Neem oil, garlic spray, and companion planting can help deter pests naturally.
37. How do I prevent frost damage?
Cover plants with fleece, cloches, or move potted plants indoors.
38. How do I protect seedlings from birds?
Use netting or garden cloches to cover young plants.
39. Can companion planting reduce pests?
Yes, planting certain flowers or herbs can help to repel pests naturally.
40. How do I treat blackspot on roses?
Remove infected leaves. To help prevent blackspot, use a feed and protect that will help build its immunity against disease.
Ordering & Customer Support
41. How much does delivery cost?
Costs depend on order size and location; details are shown at checkout. You can find more delivery information here.
42. Can I return a product?
Unused products may be returned within 30 days in original condition. Please read our full returns policy here.
43. Do you offer trade discounts?
We don’t currently offer trade discounts, but we’re always reviewing our offers and promotions. Please keep an eye on our website and social channels for the latest deals and updates.
44. Can I track my order?
Yes, tracking information is provided after dispatch. Please see our delivery information here.
45. What payment methods are accepted?
Major credit/debit cards and PayPal are accepted.
46. Do you offer gift cards?
Yes, they are available to purchase online in various denominations. Please see our Kent & Stowe Gift Cards here.
47. Can I change my order after placing it?
No, however, please contact customer service quickly for further help.
48. What do I do if my order arrives damaged?
Contact customer service with photos and order details for assistance.
49. Do you ship internationally?
We regret to advise that we are unable to ship outside of Great Britain and cannot ship internationally, including the Republic of Ireland, Europe, The Channel Islands, and the rest of the world.
50. How do I register my guarantee?
Please register your guarantee online via our Kent & Stowe website.
Safety & Health
51. Are Kent & Stowe tools safe for children?
Yes, however, we recommend the use of child-sized tools with adult supervision. Please see our Kent & Stowe Kids tools here.
52. How do I lift heavy plants safely?
Bend your knees, keep your back straight, and lift with your legs, not your back.
53. Are gloves necessary when gardening?
Yes, we recommend the use of gloves to protect hands from cuts, soil bacteria, and chemicals.
54. What size gardening gloves do I need?
Place a tape measure around your palm, just below your four fingers, and use the table below to find your size:
|
Measurement (mm) |
Measurement (Inches) |
KS Glove Size |
|
152 – 178 |
6 – 7 |
Ladies Small |
|
179 – 203 |
7 – 8 |
Ladies Medium |
|
204 – 229 |
8 – 9 |
Men’s Medium |
|
230 – 254 |
9 – 10 |
Men’s Large |
55. Can I wash my gardening gloves?
If your gloves become wet during gardening, it's best to air-dry them naturally and gently brush off any dirt or debris. Please note that all our gloves are designed for wipe cleaning only to avoid shrinking.
56. What safety precautions should I take with sharp tools?
Always wear gloves, store tools safely in the closed position when not in use, and never leave them unattended whilst in the garden.
57. How do I avoid strain when using long-handled tools?
Use ergonomic grips, maintain good posture, and switch hands periodically.
58. Are there any precautions for using power tools?
Yes, follow the user manual, wear protective gear, and ensure tools are well-maintained.
59. How do I prevent insect bites while gardening?
Wear long sleeves, gloves, and insect repellent, especially in summer or when working near water.
60. Can gardening trigger allergies?
Yes, pollen and certain plants may cause allergies. We advise consulting a specialist to advise on relieving symptoms.
61. How do I protect myself from sun exposure while gardening?
Wear sunscreen, a hat, and take regular breaks in the shade.
62. What first aid should I keep handy for gardening?
A small kit with antiseptic, plasters, gloves, and tweezers is recommended.
Miscellaneous Gardening Tips
63. How often should I water my garden?
Water deeply and less frequently to encourage strong roots. Early morning is best. Make sure to water the soil, not the plant directly.
64. How do I prevent weeds?
Mulch, hand-weed, and maintain healthy soil to discourage weeds naturally.
65. How do I encourage pollinators?
Plant a variety of flowers, herbs, and flowering shrubs to attract bees and butterflies.
66. Can I grow vegetables in containers?
Yes, use deep pots, quality compost, and ensure regular watering and liquid feeding.
67. How do I prepare soil for planting?
Remove weeds, loosen soil with a fork, and add organic matter or compost before planting.
68. What is the best time to prune?
Depends on the plant: most trees and shrubs in late winter, and summer for flowering shrubs.
69. How do I know if my plants need fertiliser?
Yellowing leaves, slow growth, or poor flowering are common signs. Feed consistently throughout the growing season for strong, healthy growth and flowers.
70. How do I protect garden tools from theft?
Lock your shed and avoid leaving it unattended outdoors.
71. How do I maintain wooden garden furniture?
Clean, sand if necessary, and treat with wood oil annually. Ensure to cover over winter to help prevent general wear and tear.
72. Can I compost garden waste?
Yes, you can compost vegetable scraps, leaves, and plant trimmings; avoid any cooked food, meat, or dairy.
Additional FAQs
73. How do I prevent moss on my lawn?
Scarify, aerate, and improve drainage to discourage moss growth. Use a lawn feed to maintain healthy growth during the main growing season.
Overseeding also helps to prevent moss, as a thicker lawn means there is less space for moss to grow.
74. How do I aerate my lawn?
Use a garden fork or lawn aerator to poke holes in compacted soil to improve water and nutrient absorption.
75. How do I prepare a new raised bed?
Choose a level area, secure your frame, lay weed membrane, and fill with quality soil and compost mixture.
76. Can I grow herbs indoors?
Yes, provide good light, drainage, and regular watering.
77. How do I propagate plants from cuttings?
Take healthy stems, trim, place in compost or water, and keep moist until roots develop.
78. How do I deal with garden pests naturally?
Encourage predators, use barriers, companion planting, and organic sprays.
79. What is the best way to mulch trees?
Apply a 5-10cm layer around the base, avoiding contact with the trunk directly.
80. How do I encourage bulb flowering?
Plant at the right time, at the correct depth, water regularly, and feed if necessary.
81. How do I overwinter tender plants?
Move potted plants indoors, cover outdoor plants with fleece, or use a greenhouse.
82 How do I control weeds organically?
Hand weeding, mulching, and using non-chemical weed barriers are effective methods.
83. What is the best way to feed my lawn?
Use a lawn fertiliser in late spring and a dedicated autumn lawn feed in autumn, water lightly afterwards. Always follow the instructions on the reverse of the packet.
84. How do I prune roses?
Remove dead stems, cut back to just above healthy outward-facing buds, and prune in late winter. Keep on top of deadheading in the growing season to promote further flowering.
85. How do I support climbing plants?
Use trellises, stakes, and twine to support growth and flowers.
86. How do I protect plants from frost?
Cover with fleece, cloches, or move potted plants indoors.
87. How do I know when to harvest vegetables?
Harvest when vegetables reach their mature size, colour, and flavour. Please see your seed pack or plant label for further information.
88. How do I propagate houseplants?
Use stem or leaf cuttings in soil or water until roots form.
89. How do I prevent slugs and snails?
Use beer traps, copper tape, hand-picking, or encourage natural predators into the garden.
90. How do I prepare soil for seeding?
Remove weeds, level the soil, lightly firm, and rake to create a fine tilth.
91. How do I maintain garden furniture?
Clean, sand, and oil or seal wood annually; cover in winter to help prevent general wear and tear.
92. How do I plant fruit trees?
Choose a sunny spot, dig a wide hole to the level of the pot, backfill with soil and compost once the tree is taken out of the pot, upright and secure in the hole, and water well.
93. How do I attract pollinators?
Plant nectar-rich flowers, leave some wild areas, and avoid pesticides. Sowing Wildflowers can further attract beneficial insects and pollinators.
94. How do I grow vegetables in pots?
Use deep pots, quality compost, and ensure regular watering and feeding.
95. How do I care for indoor plants?
Provide light, water appropriately, and fertilise as needed.
96. How do I deal with garden pests organically?
Encourage natural predators, use companion planting, and organic sprays.
97. How do I store seeds?
Keep in a cool, dry place away from direct sunlight in labelled envelopes or containers.
98. How do I improve soil drainage?
Add compost or grit or plant in raised beds to avoid waterlogging.
99. How do I fertilise plants naturally?
Use compost, manure, or an organic liquid feed.
100. How do I maintain a healthy lawn?
Mow regularly, water deeply, when necessary, aerate, and feed with a dedicated lawn feed. You should also overseed once or twice a year in spring and/or autumn.
101. How do I grow flowers from seed?
Sow into seed trays filled with seed compost following the instructions on the reverse of the packet. Keep moist, and once grown true leaves, transplant when strong enough.
102. How do I keep garden tools in good condition over winter?
Clean, dry, sharpen blades, oil wooden handles, and store securely in a dry, frost-free shed or garage.