Our Returns Policy 

Thank you for ordering with us. 
Please unpack your parcel and check the contents as soon as possible after receiving. 
 
In the unlikely event that you are not entirely satisfied with anything or have changed your mind, you may still return it in unused condition within 30 days for a full refund. 
 
Before returning anything please contact Customer services on  hello@kentandstowe.com or call us on +44 (0)1480 443789 so that we can discuss your options with you and confirm the return address details. 

Returns 

If you change your mind, you may return your purchase in unused condition within 30 days for a full refund. Return postage costs will not be refunded. 
Please note, to be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 
 
Returns will need to be sent to the following address unless advised otherwise by customer services: 
 
Kent & Stowe, Alconbury Hill, Huntingdon, ENG, PE28 4HY, United Kingdom 
 
Please retain proof of return, until the items are received back to us you are responsible for them. 
 
We can provide a returns service via Yodel who will collect from your delivery address for a charge of £10 per parcel. Please contact Customer Services who can arrange this for you. 

Please contact Customer Services to discuss your options. 

Damages and Issues 

Please check your items received and let us know of any damages or issues as soon as possible.  

We may ask for photos to be sent to us so that we can understand the issue you've encountered, identify how this happened and improve the ongoing customer experience. We can then discuss next steps to fully resolve your issue.  

If anything you receive from us is confirmed as being faulty or damaged we will replace it free of charge or fully refund the cost, reimbursing the return postage if we have requested it to be sent back to us. 

Before returning anything please contact our customer services department, who will be able to source a replacement for you or advise the appropriate action to be taken if a refund is required. 

Refunds 

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 working days. Please remember it can take additional time for your bank or credit card company to process the refund too. 
 
If more than 15 business days have passed since we’ve approved your return, please contact us on hello@kentandstowe.com.

Exceptions

Certain types of items cannot be returned or refunded, items such as Gift cards and personalised items. Please get in touch if you have questions or concerns about your specific item. 
 

Warranties 

Any Garden tool made by Kent & Stowe will have an extended guarantee. This is shown against each item on our website and ranges from a 5 year to a 15 year guarantee depending on the tool. 

If you need to report a fault or damage to a Kent & Stowe tool purchased from us online please contact as follows: 

Purchased within the last 28 days please contact us directly at  customerservice@kentandstowe.com. Please include a photo of the tool along with your marshalls garden order number. 

Purchased outside the last 28 days the Guarantee is covered by Kent & Stowe directly. You can contact them directly at customerservice@kentandstowe.com. Please include a copy of your Kent & Stowe order confirmation email and photos of the tool.